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HERE TO HELP YOU PLAN

Frequently Asked Questions

Planning a safari or an East African getaway? Find answers to common questions about our destinations, travel experiences and how to start planning your journey.

Frequently asked questions

Which destinations does Makoporo Ntwala Safaris cover?

We are based in Uganda and help travellers explore Uganda, Rwanda, Kenya, Tanzania and Zanzibar. You can enquire about a single destination or discuss a journey combining destinations across East Africa.

What types of travel experiences can I explore?

Our travel experiences can include wildlife safaris, gorilla and chimpanzee trekking, cultural and community experiences, birdwatching, hiking, mountain adventures, boat safaris, beach holidays and customised journeys. Specific activities depend on your chosen destination and the arrangements confirmed for your trip.

Can I visit more than one country on the same trip?

Yes, you can enquire about a multi-country itinerary. For example, a journey across Rwanda and Uganda can be explored with our team. The route, travel dates, transport and activities would need to be discussed and confirmed before booking.

Can you help me choose the right destination?

Absolutely. Tell us what interests you, how long you hope to travel and the kind of experiences you are looking for. Our team can discuss suitable destinations and possible itinerary options with you.

How do I start planning a safari?

Start by submitting an enquiry through our Plan My Safari page or contacting us on WhatsApp. Share your preferred destination, travel dates if known, group size and the experiences you would like to enjoy. We can then discuss the next steps with you.

Can I customise an itinerary?

You can tell us what you would like to include, the destinations that interest you and how you imagine your trip. Our team can discuss a suitable itinerary based on your preferences and the arrangements that are available.

How far in advance should I enquire?

We recommend enquiring as early as you reasonably can, especially if your trip involves gorilla trekking, popular travel periods or multiple countries. The ideal lead time depends on your dates, activities and the availability that can be confirmed.

Can I enquire if I don't know my travel dates yet?

Yes. You can contact us while your plans are still taking shape. Share what you know so far, and let us know which details you are still deciding.

How long should I spend in East Africa?

The ideal duration depends on your destinations, travel pace and interests. A single-country holiday may require a different amount of time from a multi-country safari. Tell us which experiences matter most, and we can discuss a practical itinerary.

Can I arrange gorilla trekking in Uganda or Rwanda?

You can enquire about gorilla trekking in either country. Trekking permits, dates, eligibility requirements and availability must be checked and confirmed for your specific trip before any arrangements are treated as final.

Is gorilla trekking guaranteed?

No wildlife encounter can be guaranteed. Gorilla trekking takes place in natural habitats, and sightings depend on wildlife conditions and the arrangements of the relevant park authorities.

What should I pack for a safari?

Your packing list depends on the destination, season and activities. Useful items to consider include comfortable walking shoes, suitable outdoor clothing, sun protection, insect repellent, personal medication and a camera or binoculars. For forest trekking, check the specific clothing and equipment guidance before departure.

Can children join a safari or gorilla trek?

Requirements vary by activity and destination. Gorilla trekking has specific age and participation rules. Tell us the ages of everyone travelling so that applicable requirements can be checked before your itinerary is confirmed.

How much does a safari cost?

The cost depends on your destination, travel dates, group size, accommodation preferences, activities, transport and other arrangements. Send us your requirements so we can discuss an itinerary and the relevant quotation. We do not display a single fixed price for every journey.

What is included in my safari?

Inclusions vary according to the itinerary and quotation. Before confirming a trip, ask for a written breakdown of the agreed accommodation, transport, activities, permits, meals and any other relevant services.

How do I confirm a booking?

Start by sending us an enquiry. The proposed itinerary, availability, quotation, applicable terms and payment arrangements should be reviewed and confirmed with the Makoporo team before your booking is considered final.

What payment methods do you accept?

Please contact our team to confirm the available payment methods and the applicable payment terms for your particular trip. Follow only payment instructions verified directly with Makoporo Ntwala Safaris.

What happens if I need to change or cancel my trip?

Change and cancellation conditions depend on the terms applicable to your booking and any third-party services involved. Request the relevant written terms before confirming your arrangements.

Can you help with accommodation, flights or airport transfers?

Yes, we can arrange for accommodation booking, flight booking, airport transfers, car hire and related travel arrangements. The specific services, availability and costs must be confirmed for your trip.

Still Have Questions?

Every journey is different. Tell us what you have in mind, and let’s discuss the best way to start planning your East African adventure.

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